Blog
Articles, tutorials, and announcements from the UnifyPort team.
- Case Study
TikTok Shop Keeps Your DMs Locked in the Seller Center — How a 3-Person Team Receives Them via Webhook
TikTok's official developer API offers no DM endpoint, and the Shop Partner path is closed to most accounts. A three-person cosmetics team in Ho Chi Minh City evaluated every option before finding the one path that actually works — and gets all TikTok DMs into their support queue automatically.
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We Audited Our WhatsApp Bill Line by Line — 60% Was Paying for Infrastructure We Never Used
A four-person support team broke down their monthly WhatsApp invoice item by item. Most of it turned out to be BSP markup and platform fees for outbound tooling they'd never touched. Here's the audit, and what they switched to.
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One Webhook, Now LINE Too: A Tokyo Team's Path to Unified Inbound Across LINE and WhatsApp
A four-person Tokyo skincare brand needed LINE inbound live before a seasonal campaign launch. LINE's Official Account queue runs up to 60 business days. Here's how they added LINE to their existing WhatsApp webhook in an afternoon instead.
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Zalo's June 2026 OA Pricing Lands: How One Cross-Border Team Kept Receiving Zalo Messages Without the OA Treadmill
Zalo's new Official Account pricing took effect June 1, 2026. A five-person cross-border team in Ho Chi Minh City didn't need broadcasts or templates — just inbound. Here's how they kept receiving Zalo (and WhatsApp) messages on one webhook without the OA treadmill.
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Live in Three Days: Receiving WhatsApp Inbound Messages Without the Verification Queue
A Southeast Asian electronics retailer needed WhatsApp inbound automation for customer support. Business Verification stalled them for weeks. Here's how they went live in three days by connecting directly instead.
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